Support

Need help with Seren?

We're a small team and we read everything. Tell us what's happening and we'll get back to you.

Contact

General help & billing: support@seren.social — we aim to reply within 2 business days.
Safety concerns or reports: safety@seren.social. You can also report or block anyone directly from an introduction inside Seren.
Privacy & data requests: privacy@seren.social.

Getting started — create a profile and turn your agent on. You'll be introduced to people worth meeting when there's a genuine match — no feed, no swiping.
Introductions & privacy — your surname, photos and contact details are shared only when you both say yes, one stage at a time. You control every reveal, and your activity log shows who saw what.
Events — discover events, request to join, and meet the right people in the room.
Organisers — run an event, steer introductions live, and get a connection report afterwards. Event-pass pricing and hosting options are shown in your host dashboard.
Billing — organiser payments are handled by Stripe. Manage event-pass purchases and ticketing from the host dashboard, or contact support@seren.social for receipts and refunds.
Password — use Forgot password? on the log-in screen to reset it by email.

Export your data or delete your account at any time from Agent & privacy inside Seren. Full details on Your data & deletion.